The difficulties of complaining Essay Example | Topics and Well Written Essays - 500 words

The difficulties of complaining - Essay Example It makes people feel special. Excellent patient care is the most important piece to keep hospital rooms full. As an example, â€Å"Mr Tadeus Kowalski was admitted to the ward a year ago for rehabilitation following hip replacement in an elective orthopedic centre. He has had a second hip replacement and there are plans to transfer him to the ward again for rehabilitation, Mr Kowalski and his family said they did not want him to return to the ward. Mr Kowalski has Parkinsons disease and said that, although his medication should have been given three hourly, it was often late. This caused him greater distress and impeded his recovery. In his notes, there are several entries indicating that he, his wife and family have been asked to keep his own medication as his medication has not been given on time. As cure costs more than prevention, to alleviate Mr Kowalski concerns and enable him to accept the rehabilitation, hospital needs to provide special ward and appoint a dedicated nurse for him. There is a requirement for the doctor to visit the patient more informally other than the scheduled official rounds.. He should be provided with labeled medicines and with chart indicating its dosage and time to take it, which will be helpful in absence of attendant. There are several such cases which affect hospital reputation. Many such problems creep up due to communication gap between working staff and patients, unawareness of staff regarding importance of timely medication or their neglecting behavior. Generally older people need more care as well as attention; thus, they should be allotted separate wards with a dedicated attendant to take care of their needs. Official visits by responsible persons should be increased to gather customer feedbacks. Emergency services should be more prompt. All patients, including old people, should be educated for self medication.